Payment Policies
Payment Policies
Clear expectations on deposits, billing, refunds, and what happens if a payment is missed. No surprises, no hidden fees.
How Payment Works
Clear Terms. No Surprises.
Split the build fee at kickoff and launch, then month-to-month care. That is it.
- 1 Kickoff Payment Pay 50% of the build fee at kickoff. We start immediately.
- 2 Launch Payment Pay the remaining 50% at launch, or 90 days from kickoff, whichever comes first. This keeps the project on track even if content is slow.
- 3 Monthly Care Starts Your chosen care tier begins after launch, from $40 per month.
- 4 Month-to-Month No long contracts. Cancel with 30 days notice, any time.
Growth Engine offers a 3-payment build option: $4,000 at kickoff, $4,000 at day 45, $4,000 at launch (or 90 days, whichever comes first). Also available as 2 payments of $6,000, or the full $12,000.
What Is Included in Monthly Care?
- Premium hosting: fast, reliable servers optimized for WordPress
- Daily backups: automated backups stored securely off-site
- Enterprise security: firewall, malware monitoring, DDoS protection
- Updates and maintenance: core, theme, and plugin updates
- Shared tools included: no license fee on tools we reuse across clients (client-specific paid plugins billed separately)
- Technical support: priority support for issues and questions
Deposits and Payments
Our payment structure is designed to be simple and predictable. Here is how it works:
Cancel Anytime: There is no long-term contract. Services are billed month-to-month and may be canceled at any time. When canceled, services remain active until the end of the current billing cycle. Growth Engine builds can be split into three payments: at kickoff, at day 45, and at launch or 90 days from kickoff.
Refund Policy
We want you to feel confident about your investment. Here is our refund policy:
Processing Fee: All refunds are subject to a $25 processing fee to cover transaction costs.
Third-Party Services
Your project may include third-party services that have their own costs and policies:
Initiation Timeline: Third-party services are initiated on the third business day after payment. This gives time to confirm your project details before committing to external services.
- Third-party services are nonrefundable once purchased, regardless of use or cancellation.
- Clients are responsible for all third-party costs in addition to Black Tiger Digital’s service fees.
- A 20% management fee applies to third-party services we purchase, configure, or maintain on your behalf (hosting, plugins, CRM, enrichment tools, and automation). Ad-spend management follows the Growth Engine pricing (from $500, scaling with spend), not the 20% fee.
Account Payments and Suspension
We understand that sometimes payments get missed. Here is exactly what happens and when:
Monthly investments are billed in advance. You are billed at the start of each service cycle, not at the end.
If a Payment is Missed
What is Included in the Backup
Management Fees: A 20% management fee applies to third-party services Black Tiger Digital manages on your behalf: plugin licenses, CRM subscriptions, automation platform credits, enrichment tools, and hosting we purchase, configure, or maintain. Ad-spend management is billed under the Growth Engine pricing ($750 base plus 20% of ad spend), separate from this third-party service fee.
On This Page
Payment Questions?
Need to update your payment method, discuss a billing issue, or set up a payment plan? Reach out directly.
Contact UsQuick Facts
- No long-term contracts
- Cancel anytime
- 48-hour refund window
- 7-day grace period
Questions?
Need help with a payment issue?
If you need to update your payment method, discuss a billing concern, or set up a payment plan, reach out. We will work with you to find a solution.
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Ready to Get Started?
Now that you understand how payments work, let us talk about your project. Book a call and we will walk you through everything.
- No long-term contracts
- Transparent pricing
- Cancel anytime