Terms and Conditions

The scope of work defines the services Black Tiger Digital will provide for your Growth Engine, Foundation, or Fan Engine project. Services not explicitly listed in your agreement are excluded.

Key Point: If additional work is needed beyond the original scope, a new estimate will be issued for your approval before any additional work begins.

We recommend reviewing your scope document carefully and asking questions before project kickoff.

A project is considered complete when the agreed deliverables meet the following criteria:

• The website framework and configurations are in place, even if client content is still pending.
• All agreed-upon features, automations, and integrations are implemented.
• The requested deliverables for your Engine package are functional as outlined in your scope.

Note: Project completion does not require all client-provided content to be uploaded. If you have not provided content, placeholder content may be used, and the project is still considered complete.

Payment structure for all Engine packages:

No Long-Term Contract: Services are billed month-to-month and may be cancelled at any time. When cancelled, services remain active until the end of the current billing cycle. The Growth Engine build can be split into three payments: at kickoff, at day 45, and at launch or 90 days from kickoff.

Refunds are handled as follows:

• Refund requests must be made within 48 hours of payment.
• After 48 hours, no refunds will be issued for deposits, monthly investments, or other fees.
• No refunds on third-party services or ad spend after 48 hours or once initiated.
• All refunds are subject to a $25 processing fee.

Important: Third-party services (hosting, domains, ad platforms) are nonrefundable once purchased, regardless of use or cancellation.

Third-party services include hosting, domains, ad platforms, plugins, enrichment tools, and automation platforms. These are initiated on the 3rd business day after payment.

• Third-party services are nonrefundable once purchased, regardless of use or cancellation.
• Clients are responsible for all third-party costs in addition to Black Tiger Digital’s management fees.

Examples of Third-Party Costs: Ad spend, hosting fees, domain registration, premium plugins, enrichment credits, and automation platform subscriptions.

For ongoing monthly services, the following applies:

• Monthly investments are billed in advance of each service cycle.
• Growth Engine management is billed monthly as a $750 base plus 20% of your monthly ad spend, so it is $750 when ads are paused and scales with what you spend, with no minimum.

If Payment is Missed

Note: The backup includes your website files but does not include automations, workflows, or third-party service configurations.

Black Tiger Digital may terminate services for any of the following reasons:

• Failure to provide necessary information or content within a reasonable timeframe.
• Non-payment of services or deposits.
• Requests for unethical, illegal, or offensive practices.
• Failure to maintain active monthly service (required for continued ownership and licensing of Growth Engine builds).

We cannot guarantee that websites, plugins, APIs, or third-party systems will remain error-free indefinitely. As technology evolves, updates and adjustments may be required.

Limitation of Liability: Black Tiger Digital is not liable for lost revenue, profits, or damages caused by downtime, third-party failures, or technical issues beyond our control.