How Billing Works

Our billing structure is designed to be simple and predictable. There are two types of charges you may see:

No Hidden Fees: Every charge is documented before work begins. You will never receive an invoice for something that was not agreed upon in writing.

Project build fees are split into two equal payments (Growth Engine offers a three-payment option). This keeps things manageable while ensuring momentum on the project.

1. Payment 1: 50% at KickoffKickoffDue when you sign the agreement. This initiates the project and reserves your spot in our schedule.
2. Payment 2: 50% at LaunchLaunchDue at launch, or 90 days from kickoff, whichever comes first. Ties the final payment to delivery.
3. Monthly Care BeginsAfter launchYour first monthly care invoice is sent the month following launch.

Build Fees by Engine

• Fan Engine$2,500
  Kickoff:$1,250 At Launch:$1,250
• Foundation$5,000
  Kickoff:$2,500 At Launch:$2,500
• Growth Engine$12,000
  Option A (3x):$4,000 × 3 Option B (2x):$6,000 × 2 Option C:Full $12,000

Add-ons and custom work: additional features or services quoted separately follow the same kickoff and launch payment structure unless otherwise agreed in writing.

Monthly care keeps your website secure, fast, and supported. Here is how monthly billing works:

• Invoice Date1st of each month.
• Payment TermsNet 15 days.
• RemindersAutomated emails.
• Auto-PayAvailable option.

Monthly Care Rates by Engine

How care is priced: Fan and Foundation monthly care is tiered ($40, $100, $250, or $500) by the level of support and enhancement time you want. Growth Engine monthly management is a $750 base plus 20% of your ad spend.

When Monthly Care Starts: Your first monthly care invoice is generated the month after your site launches. For example, if your site launches in March, your first monthly invoice is dated April 1.

What Monthly Care Includes

• Premium managed hosting
• Daily automated backups
• Security monitoring and updates
• SSL certificate management
• Plugin and theme updates
• Technical support

All payments are processed securely through Stripe. We accept the following payment methods:

• Credit and Debit CardsVisa, Mastercard, Amex, and Discover. Pay online through our secure Stripe portal. Ideal for one-time payments or auto-pay.
• ACH Bank TransferLower processing fees than cards. Great for recurring monthly payments. Connect once and payments are automatic.

Secure processing: all payments run through Stripe with bank-level encryption and fraud protection.

Auto-Pay recommended: set up automatic payments and never worry about missing an invoice. Works with cards or ACH, and you can cancel auto-pay anytime from your client portal.

All invoices are sent electronically and can be accessed anytime through our client portal. Every invoice includes:

• A unique invoice number
• Invoice and due dates
• An itemized list of services
• Amount due and payment instructions
• Our business information
• A link to pay online

Invoice Delivery

• EmailSent to your billing email.
• Client PortalView and download anytime.
• PDF DownloadFor your records.

Need a copy? All past invoices and receipts are available in your client portal. If you need a duplicate or cannot access your portal, contact us and we will send it right over.

We understand that things happen. For complete details on late payment procedures, including grace periods, fees, and service suspension timelines, please refer to our Payment Policies page.

Having trouble? If you are experiencing financial difficulties, please reach out before your invoice is past due. We can often work out a payment plan.